Why won't an Internet coupon scan?

11 replies [Last post]
J.R.
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Joined: 03/18/2009

Was just at a store yesterday, and my one internet printable coupon wouldn't scan. Their policy is they will take them only if they scan.

I had problems before with stuff that came out faint because I'd printed on a B&W laser printer instead of color. But this was pure B&W, and looked quite clear and crisp to me.

It's one of the new style coupons. In the center is the traditional bar code with the 12 digit number under it. On the right is the two line bar code with its number above it. Expiration date is the end of the year.

Are the scanners / registers actually validating the coupon against a database, or do they just read what's on the bar code and that's it?

Can a manufacturer "pull" a valid coupon they issued before it's expiration date causing it to not scan?

soapboxtray
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Joined: 11/10/2009
Hmmm.

Not sure why, but on occasion, and typically from coupons.com or one that is generated online, not the pdfs, they will not scan and the cashier will punch in the numbers and it is fine. Emailing the vendor is a good idea, however it does seem to me that it may be a print issue? I have had issues printed on my laser printer which is extremely high quality, if I use a thin paper. I am not sure if a manufacturer could pull a UPC, seems like they could... but if they did it seems like something would pick up on the scanner... or at least beep like it is no longer valid. I don't know just rambling now... :-)

moredhead
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Joined: 05/27/2011
scan

When i have had a problem if i can get the clerk to cover everything and scan the old bar code it has always worked.
My local store has not updated their computers to the
new bar code.

Momma Goddess
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Joined: 03/21/2011
Ditto moredead-Cover everything but old code

My Walmart knew to cover everything but the old bar code and it worked for me too.

J.R.
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Joined: 03/18/2009
Thanks! I'll give that a try

Thanks! I'll give that a try next time.

J.R.
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Joined: 03/18/2009
Covered up the new bar code,

Covered up the new bar code, and even folded it so that only the old bar code was visible. Still didn't work.

This is the KerryGold Irish Butter coupon that was on the Chicagoland Savers site several months ago. It's an unlimited print PDF file that I saved and have used several times. Had no problems scanning it last spring or summer.

But in the past couple weeks it's not been scanable at 2 different stores.

It says it's good until 12/31/2011...

Outlander
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Joined: 02/02/2010
I used Kerrygold recently,

I used Kerrygold recently, which I saved too, but it never scanned for me, they just had to enter it manually. I wanted to use 20, so I showed it to the mgr and made sure it was OK to use. I sure hope I didn't do something wrong.

Desert Debbi
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Joined: 06/15/2011
There you go.. it was a PDF.

There you go.. it was a PDF. They probably pulled it because of the ability to save and reprint it multiple times =D

J.R.
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Joined: 03/18/2009
Why would being a PDF make it

Why would being a PDF make it stop scanning?

Momma Goddess
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Joined: 03/21/2011
PDF Shouldn't Make a Difference

I don't believe a PDF should make a difference (basically, just a picture of the Q).

But, what I think Desert Debbie is saying is that the company/vendor that issued the Q, e.g. Pillsbury, PULLED the Q because being a PDF, it could be printed over and over. Which I'm not sure if that makes sense either. If they let you print as a PDF, they shouldn't pull it.

Maybe you could e-mail the vendor explaining the situation and they will issue another one? Not sure if you can get the new one in time for the deal you are trying to put together though.

I'm only 7 months old doing this, but I have never had a problem with a Q that covering up the older code didn't fix.

Desert Debbi
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Joined: 06/15/2011
Yes Momma.. what I am saying

Yes Momma.. what I am saying is they probably pulled it. If you read Jill's article http://jillcataldo.com/node/59 there is a LEGIT coupon that a company had on their page and they pulled it. So I am suggesting that the company stopped honoring it and pulled the code form the system as a valid scannable coupon.

soapboxtray
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Joined: 11/10/2009
Still Curious...

I would be curious to know if a company can pull the code though, so it doesn't scan. That article referred to I believe, and correct me if I am wrong, talked about the coupons being alerted to the cashiers as counterfeit I don't think it alerted them when they scanned? Can a UPC code be pulled? If so, does it just not scan, like nothing is there? It is a procedure to register for UPC codes so I wasn't sure how much you can manage them once issued.