P&G esaver not coming off

8 replies [Last post]
amber1361
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Joined: 03/30/2009

I didn't get the P&G esaver coupon deducted off my tide stain release, due to technical errors on their part. I called P&G's 888 number and they told me that it since gotten fixed. I asked them if there was any recourse since it didn't come off on my receipt. He told me to go back and buy another one. I told him I already used my man. q and didn't have another one. He told me that you cannot use the man q in addition to the ecoupon. I told him that was news to me. He said that if you got both it would be getting a double discount on the product.

Was he just trying to get me to stop using the man q in addition to the ecoupon? Also I thought some people on Hot Coupon World said that they were able to call and get a $3 credit of some sort since it didn't come off their receipt. Any ideas?

quiltty66
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Joined: 02/23/2009
PG E Saver DID come off

Bought the tide stain release last night and the pgesaver e coupon came off with no problem just like it always does. I've never had a problem with them at my Dom's. But then again they are competing for business with the new Marianos. And they've always been pretty coupon friendly.

Just an FYI.

amber1361
Offline
Joined: 03/30/2009
P&G esaver

I did call the store after my first phone call to P&G. P&G said everything was working on their end and that I should take it up with the store since it didn't come off my receipt. I did and was told by the CS that they don't deal with ecoupons, as that is something totally separate from Dominick's and therefore she could do nothing to help me. That's when I tried to call P&G again when I heard others may have gotten some retribution. But that's when they told me the "you can't use man. q and ecoupons" speech. Hard lesson learned, next time I will pay more attention.

a8n3fan
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Joined: 08/10/2009
my responce from pg

Thank you for contacting P&G eSaver program,

Manufacturers limit, per household how many times a consumer may use any one coupon whether the coupon is paper or electronic in nature. This means, if you or another in your household have redeemed the paper coupon for a product the electronic form of the coupon will not redeem.

If you have additional questions regarding your P&G eSaver coupons, please contact us by email or you may call us at 1-888-818-0540.

As a reminder: You may take advantage of valuable P&G samples and coupons delivered right to your home through P&G Everyday Solutions.

crazyQ
Offline
Joined: 07/27/2010
P&G esaver

I, too had problems with the Ecoupon for Tide Stain Release. My coupons had been loaded on Thurs. and I didn't get to Doms til Sat. Other ecoupons did come off. Anyway I approached CS about it and she refunded me the 3.00 that didn't come off.I was surprised but grateful for such a great response to this problem. So it doesn't hurt to inquire at the store.

kay9pets
Offline
Joined: 10/01/2009
That's odd

what he said because the ecoupon comes off first, so there is no way it could 'know' that you have a man coupon too! Also I think it is mentioned in Dominick's coupon policy that you CAN use an ecoupon along with a man coupon

Coupon Maven
Offline
Joined: 07/02/2008
Yes

While PGE technically is paid for by Procter & Gamble, Dominick's (and Safeway's larger corporate policy too) allow you to stack the ecoupon with a manufacturer coupon. That said, I've been getting TONS of email about the ecoupons not working over the past week, for many people.

andez98
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Joined: 05/21/2010
P&G esaver not coming off

I must have talked to the same guy. He told me that it was up to the manager of the store. He said using the ecoupon and the manufacturer coupon was using a double discount and the managers of the stores could disallow it. Funny, but on other items in my cart, the ecoupon worked, just not the Tide Stain Release. Wouldn't have bought it, if I knew the $3 wouldn't come off the price. I did not get a credit as someone else mentioned. Should I go back to the store, and see what they will do?

andez98
Offline
Joined: 05/21/2010
P&G esaver not coming off

I must have talked to the same guy. He told me that it was up to the manager of the store. He said using the ecoupon and the manufacturer coupon was using a double discount and the managers of the stores could disallow it. Funny, but on other items in my cart, the ecoupon worked, just not the Tide Stain Release. Wouldn't have bought it, if I knew the $3 wouldn't come off the price. I did not get a credit as someone else mentioned. Should I go back to the store, and see what they will do?

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