Jill Cataldo

I bought 60 worth of groceries, used many free coupons from pharmacy booklet, various manufacture coupons, and the $25 coupon from the pharmacy. I paid $1.48, and they only gave me 1 sticker. They circled $14 on the bottom. They said they could only give what it says. I have had this happen to me all the time in both St.Charles stores and the Elburn Store.

My Jewel only gave me stickers on what I actually paid - after coupons!! Why??

My pre-coupon total was $33.90, after coupons was $2.90. I asked for my 3 stickers and was told by the cashier that I was not entitled to them because I had used a lot of coupons and my total was under $10. I asked for the store manager and she also told me that I was not entitled to them because they were calculated on the final total, not pre-coupon.

All the stickers I got at Wheaton Jewel were after coupons..

Hello everyone,

My name is Megan and I am the Marketing Coordinator for Jewel-Osco and helped to set up the Professional Cookware Rewards program so it works properly in stores. I just want to give a big thanks to Jill for making us aware of the posts and messages that she has been receiving from her readers regarding this promotion, it really helps us work to improve and make each customer interaction better!

Danny Olson has done a great job addressing the questions that have come up on this blog over the past few months, and he has asked me to post a reply that addresses the questions and concerns that have continued to come up throughout the duration of the Professional Cookware Rewards program, so I hope you find these answers to be helpful!

The eligible purchase total calculated at the bottom of the receipt based on PRE manufacturer coupon totals, as those coupons are considered tender. Therefore, if you have a $50 qualifying total and redeem $40 in manufacturer coupons bringing your out of pocket expense to $10---you are owed 5 total stickers as the total is calculated on your qualifying transaction total before you redeem these manufacturer coupons. Sticker total is NOT determined based on your out of pocket spend. So if you had a $50 qualifying order and redeemed $49.90 worth of manufacturer coupons, paying only $0.10 for your purchases--you are still owed 5 stickers based on your pre-coupon qualifying total.

I have seen multiple comments that describe scenarios where customers are not receiving the Cookware Rewards Message at the bottom of their receipt after they ring up multiple back to back transactions. Please note: the cookware message will only print out if you use your Customer Preferred Card during your transaction. Our systems have to have some time to reset between transactions, usually 5 - 10 minutes. If you ring up an order with your Preferred Card, and ring up a second order 2 minutes later, it is very possible that you will not receive the Cookware Rewards message with your eligible total because the register still shows the same Preferred Card number within the system. I apologize if that is confusing, that is a system limitation that exists for all electronic promotions and Catalina programs!

I appreciate all of the helpful feedback that you have shared here, it really helps us to identify where the confusion lies with our stores! If we don't know that something is broken, there is no way for us to fix it! I would be more than happy to follow up with anyone and work to correct any errors that you may have encountered within our stores. We definitely want you to receive the stickers that you are entitled to, and I would be more than happy to look into transactions where you did not receive the correct number based on your eligible total!

Please feel free to contact me at megan.stevenson@supervalu.com with more information if there is anything that you would like me to look into, or if you would like to share an experience that you have had at one of our stores! I would be more than happy to follow up accordingly!

Thank you again for making us aware of these issues, we appreciate the opportunity to correct any errors that you have experienced!

-Megan

Has the pre-coupon policy changed? I have been in two different stores this week (Hickory Hills & Countryside) and did not receive stickers for the pre-coupon price. Both clerks at the customer service desk told me that if it doesn't print on the bottom of the receipt you are not eligible.

Hi,

First, I apologize this happened to you. I will contact the store and to make sure they're aware of the procedure manual that was supplied for them so this doesn't happen again.

Second, this particular promotion is built within the system to total everything at the bottom of the receipt. It should say:

"$XX.XX of your purchases today qualify for Professional Cookware Reward stickers!"

That total takes everything into consideration, and calculates everything out properly. When I the promotion was built, there were different categories that had to be flagged accordingly to ensure that they would/would not accumulate total points. Manufacturer coupons DO accumulate, store coupons DO NOT accumulate, Preferred Savings DO NOT accumulate, and all of the other restrictions that are listed within the packet DO NOT accumulate rewards points either. Everything is stated at the bottom, and that is the guideline that store associates should be using when giving out the stickers.

Hope this helps.

Danny
Jewel social media

Jill (or anyone from Jewel who is reading this:)
Jewel in Wheaton (Geneva Rd.) is not aware of the pre-coupon policy. They could not find info on this policy anywhere and were going to call corporate today to find out for sure.
They gave me 2 stickers "out of courtesy", but next time I won't get those unless they know for sure it's pre-coupon.

Is there any official statement from Jewel I can refer to with regard to this?
That would sure be helpful, since I had nothing to go by. I could have refered them to this site, but I don't think that counts... :)

Thanks for any info you have.

I think I messed up. I was at work reading the posts and wasn't looking at the receipts. I think I was thinking about pre-preferred...Sorry Jill. I noticed on the receipts it states the amount of the qualifying purchase. I was thinking how much I would have paid without discounts (including preferred/sale prices). I won't post again unless I know what I'm talking about. I had a great week w/coupons...lots of my stuff ended up free...again sorry Maven.

My Jewel has been issuing stickers POST coupon...or actual out of pocket. I know that they'll fight me if I ask for pre-coupon total stickers. Is there anything in writing I can use to defend my position so I don't keep getting jipped on my stickers?! Looking back over my past few receipts, I really got ripped off. Thanks for the help.

Today I spent $29.00 out of pocket after coupons, but they gave me 5 stickers based on a $53.00 pre-coupon total. So you really don't have to spend as much as people are stating above. The promotion runs until January. Even if you are as good as Jill (which most of us aren't) and only spend $60/week on groceries. That's 90 stickers by the end of the year. That's enough for one piece without spending any extra money.

So, after making a relatively small purchase at Jewel yesterday, I earned my first pot sticker. Those stickers are TINY! Especially when the cashier hands the sticker to you loosely tucked into a sticker card. As I was walking to the car, I realized just how easy it would be for those stickers to fall out from the card, and sure enough as I looked down I found three more that had been lost by someone else.

So, sharpen those eagle eyes as you're walking in and out of the store. That little tiny scrap of trash on the ground could actually be worth a whole bunch of $$$ that you don't have to spend in store towards getting your free pots!

For those old enough to remember S & H green stamps - brings back memories of my mom saving these to redeem for products. Not a new idea by a loooonnnnggg shot!

I like the idea of waiting til the end but is Jewel going to keep these in stock until the end? Other promotions that I have seen like this usually run out of items and, when it is getting late in the promotion, do not replace them when they are all gone.

Exact same pans they gave away at Dominicks's a few years ago.

Well, I spent $9.56 at Jewel this evening. I was pleased the sticker I got was based on the PRE-coupon total of my bill, which was $16.18. (and Preferred savings $23.65). I only got 1 sticker, because I had over $10 and under $20.

So, now, not only do we have to keep track of our deals, coupons and prices, we ALSO have to keep track of whether we're near the next $10 increment amount.

I was not going to go back and buy $3.82 more of grocery items, because I bought exactly what I went in for.

I wonder if we keep the receiptsher and give a sticker for the amount that add up to $10, $20, etc.

I am VERY pleased that the pre-coupon total is used for this deal.

Can you redeem multiple sticker cards that are each incomplete? Like, one card with 50 stickers + a second card with 30 stickers + a third card with 20 stickers = 100 stickers total = 1 pan?

I just can't imagine spending enough to earn any of these things.

The most expensive one is the roasting pan, with a retail price of $89.99, you need 130 stickers to get one (or $19.99 with 65 stickers). Someone on Ebay had a 7 day listing on a brand new roasting pan in the box for a minimum bid of $19.99, it went unsold because no one even offered the minimum bid. It's on the bottom half of this link:
http://cgi.ebay.com/NEW-THOMAS-ROSENTHAL-PROFESSIONAL-ROASTING-PAN-RACK-...

...the "pot stickers" to be rampant on EBAY!...

That is just silly...it works out to spending almost $1,600 a month at Jewel for the whole set (pre-coupon). Assuming a couponer saves on average 60% a month on their trips that is still $640/month or $160 a week. I will never need pots & pans that bad LOL